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Vacation rental guest portal for hosts

A vacation-rental guest portal is where guests read the check-in details for their stay and send the host requests, from spare towels to a broken blind, while the host works each one to done. Guests see where their own requests stand instead of texting the host at 10pm.

Pattern: Requests

Describe it to Pory

“We run three vacation rentals on the coast. Guests need check-in details and a way to ask us for things during their stay, and we need to see and handle those requests.”

Viewing as

Check-in details

Guest reads check-in details

Check-in is from 3pm and check-out is by 10am. The key is in the lockbox beside the front door; your lockbox code is in your booking confirmation.

There's room in the driveway for one car, and Harbor Loft has one garage space. Add your license plate before you arrive so we can leave a parking pass on the hook by the door. Please don't park on the grass strip by the curb. The city loves writing tickets.

Wi-Fi

Network SaltbushGuest. The password is on the card on the fridge.

Trash

Black bin for trash, blue bin for recycling. Wheel them to the curb on Wednesday night.

Before you leave

Run the dishwasher, strip the beds and put the key back in the lockbox.

Need something?

Send a request from this portal. For emergencies, call the number on your booking confirmation.

Powered by Pory

In plain English

How Pory sets it up

Pory gives every guest and host a sign-in of their own. Each guest sees only their own requests. It covers check-in & requests. Guest requests, stays, before you arrive, payments and your hosts live in Pory's own database, so there's no spreadsheet to keep in sync.

What it does

01

Guests find the lockbox, the Wi-Fi and trash night before asking

Arrival instructions lived in a long booking email that guests scrolled through at the front door at 9pm. The host puts check-in details on a page every guest sees when they sign in: arrival time, where the key is, parking, Wi-Fi and what to do before leaving. The "what's the Wi-Fi password?" text stops arriving during the host's dinner.

Notices & content pagesDone by: Guest
02

Guests ask for towels or report a broken blind from their phone

Guest requests came by text, email and the booking platform's inbox, and the host kept all three open on their own vacation. A guest names the property, picks the kind of request, adds a note and when they need it by. It lands as New with their name and cottage on it, so the host never has to ask which place they're staying in.

Forms to submit a recordDone by: Guest
03

Hosts work requests across all three properties on one board

With three properties, the host tracked requests in their head and a notes app, and the cleaner heard about the broken blind last. Each request is a card in New, On it, Done or Declined, showing the property, and the host drags it along or writes a reply on it. Nothing sits unread in a phone until the guest has already left.

Board by statusDone by: Host
04

Guests see whether their request is new, on it or done

Guests who asked for a late check-out didn't know whether anyone had read the message, so they asked again, then again. Each request they've sent shows as a progress bar from New to Done, with the host's reply on it. They stop sending "just checking you got this", and the host stops answering the same question twice.

Status tracker for the submitterDone by: Guest

Who sees what in a vacation-rental guest portal

Every person signs in to their own view. This is what each role in the demo gets.

Guest

Sees only their own requests.

Pages
Home, Check-in details, My requests, My stays, Payments, Local guide
Can start
Ask us for something, New request

Host

Sees every request in the portal.

Pages
Home, Requests, Stays, Arrivals calendar, Payments

What’s in the vacation-rental guest portal template

The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.

Guest requests

  • Request (text)
  • Property (choice: Dune Cottage, Harbor Loft, Cypress House)
  • Type (choice: Supplies, Something's broken, Early check-in, Late check-out, Local tip, Other)
  • Details (long text)
  • Needed by (date)
  • Guest (link)
  • Status (choice: New, On it, Done, Declined)
  • Host reply (long text)

Stays

  • Stay (text)
  • Guest (link)
  • Property (choice: Dune Cottage, Harbor Loft, Cypress House)
  • Check-in (date)
  • Check-out (date)
  • Guests (number)
  • Status (choice: Upcoming, Staying, Checked out, Canceled)

Before you arrive

  • Detail (text)
  • Needed by (date)
  • Stay (text)
  • Status (choice: To confirm, Confirmed)
  • Your answer (text)
  • Guest (link)

Payments

  • Payment (text)
  • Due (date)
  • Amount ($) (number)
  • Status (choice: Due, Paid, Overdue, Refunded)
  • Stay (text)
  • Guest (link)

Your hosts

  • Name (text)
  • Role (text)
  • When (text)

The parts behind this portal

Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal

Collect

1 part

  • Forms

    Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.

Decide

2 parts

  • Status tracker

    “Where's my request?” answered as a progress bar on the submitter's own page.

  • Board by status

    Cards in columns. Drag a record to move it along.

Share

1 part

  • Notices & info pages

    Check-in details, benefits, updates: a page for a role to read.

Control

3 parts

  • Who sees which records

    Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.

  • Passwordless sign-in

    A sign-in link by email, by default. Password sign-in if you'd rather.

  • Your brand

    Your domain, your colors, your logo. Members see you.

Frequently asked questions

A guest signs in with a link sent to their email and lands on Home. They see Home, Check-in details, My requests, My stays, Payments and Local guide, and only the requests that are theirs. From there they can use “Ask us for something” and “New request”.

You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.

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Build your vacation-rental guest portal with Pory

Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited guests.

See pricing · How Pory builds a portal