Tenant
Sees only their own repair requests.
- Pages
- Home, My repairs, Rent, Documents, Building notices
- Can start
- Report a repair, New repair request, Upload a document
My repairs
Tenant portal for property managers
A tenant portal is where renters report repairs and follow each one to fixed, and see whether each month's rent is marked received, due or late. The property manager works the requests and keeps rent status current, and each tenant sees only their own.
Pattern: Client hubsDescribe it to Pory
“We manage a 36-unit apartment building. Tenants should report repairs and follow them, and see their rent status each month, while our property manager handles the requests.”
Viewing as
In plain English
How Pory sets it up
Pory gives every tenant and property manager a sign-in of their own. Each tenant sees only their own repair requests. It covers leases and rent status & maintenance. Repair requests, rent status, units, documents and building team live in Pory's own database, so there's no spreadsheet to keep in sync.
What it does
Tenants report a leak with a photo and the room it's in
Repairs used to arrive as voicemails, texts to the manager's cell and notes slid under the office door, and half forgot the unit number. A tenant picks the room, describes the problem, attaches a photo and says when someone can come in. The request lands with their name and unit on it, so nobody plays phone tag to find the apartment with the leak.
Forms to submit a recordDone by: Tenant
Every repair shows how far along it is, from reported to fixed
Tenants followed up on repairs by calling the office to ask "any news on the hot water?". Each request they've filed shows as a progress bar (Reported, Booked, In progress, Fixed) and the manager moves it along as the plumber gets scheduled. Tenants check their own page instead of the office phone, and the manager gets a quieter Monday.
Status tracker for the submitterDone by: Tenant
Each tenant sees which months are received, due or late
Tenants emailed the office to ask whether this month's rent had landed, and the answer lived in the manager's spreadsheet. The manager marks each month received, due or late on the tenant's rent row, and each tenant sees their own months and no one else's. The first of the month stops bringing a pile of "did you get it?" emails.
Tables to manage recordsDone by: Tenant
Who sees what in a tenant portal
Every person signs in to their own view. This is what each role in the demo gets.
Property manager
Sees every repair request in the portal.
- Pages
- Home, Repairs board, Rent roll, Units, Documents, Building notices
What’s in the tenant portal template
The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.
Repair requests
- Issue (text)
- Room (choice: Kitchen, Bathroom, Bedroom, Living area, Balcony, Common area)
- Details (long text)
- Photos (file)
- Unit (text)
- Best time to come in (text)
- Tenant (link)
- Reported (date)
- Status (choice: Reported, Booked, In progress, Fixed, Canceled)
Rent status
- Month (text)
- Due (date)
- Rent ($) (number)
- Status (choice: Due, Received, Late)
- Tenant (link)
- Unit (text)
- Note (long text)
Units
- Unit (text)
- Tenant (link)
- Bedrooms (number)
- Next inspection (date)
- Status (choice: Occupied, Notice given, Vacant)
Documents
- Document (text)
- Tenant (link)
- Unit (text)
- Kind (choice: Lease agreement, Safety certificate, Move-in checklist, Insurance, Notice)
- Added (date)
- File (file)
- Status (choice: Shared with you, Requested from you, Received)
Building team
- Name (text)
- Role (text)
- Hours (text)
The parts behind this portal
Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal
Collect
1 partForms
Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.
Decide
1 partStatus tracker
“Where's my request?” answered as a progress bar on the submitter's own page.
Share
1 partTables
Search, filters, sorting, inline add and edit. The spreadsheet, minus the sharing accident.
Control
3 partsWho sees which records
Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.
Passwordless sign-in
A sign-in link by email, by default. Password sign-in if you'd rather.
Your brand
Your domain, your colors, your logo. Members see you.
Frequently asked questions
A tenant signs in with a link sent to their email and lands on Home. They see Home, My repairs, Rent, Documents and Building notices, and only the repair requests that are theirs. From there they can use “Report a repair”, “New repair request” and “Upload a document”.
You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.
More property portals
All property portalsHOA management portalDues status, requests, violationsVacation-rental guest portalCheck-in & requestsCommercial lease management portalTenants & renewalsFacilities work orders portalReport → assign → resolveConstruction punch lists portalDefect → assign → fixed → verifiedBrokerage portalListing pipeline & offersProperty owner portalStatements, spend, occupancy per unit
Build your tenant portal with Pory
Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited tenants.