Employee
Sees only their own tickets.
- Pages
- Home, My tickets, My devices, Help guides, Contact IT
- Can start
- Report a problem, New ticket
My tickets
IT help desk portal for employee tickets
An IT help desk portal is where employees log laptop, access and software problems as tickets, the IT team triages and resolves them on a board, and each requester can see where their own ticket stands.
Pattern: RequestsDescribe it to Pory
“Our staff need one place to report IT problems. The IT team should triage tickets by priority and mark them resolved, and whoever raised a ticket should be able to see its status.”
Viewing as
In plain English
How Pory sets it up
Pory gives every employee and IT team a sign-in of their own. Each employee sees only their own tickets. It covers ticket submit & resolve. Tickets, IT to-dos, devices, IT schedule, help guides and IT team live in Pory's own database, so there's no spreadsheet to keep in sync.
What it does
Staff report a broken laptop in a form, not a hallway ambush
IT problems arrived by Slack, email, and whoever caught Luis at the coffee machine, so half of them were never written down. In Pory an employee picks the category and priority, describes what's happening and adds a screenshot. The ticket lands in IT's queue with the details already there, and nobody gets stopped in the corridor.
Forms to submit a recordDone by: Employee
IT sorts tickets by priority and moves each one to resolved
The IT queue was a shared inbox where urgent and trivial looked identical. The IT team sees every ticket as a card on a board, in New, In progress, Waiting on requester or Resolved, and drags each one along as the work happens. The payroll lockout gets picked up before the printer jam, as it should.
Board by statusDone by: IT team
Employees check their own ticket's progress instead of pinging IT
"Any update on my laptop?" was the message IT got most, usually about a ticket already being worked on. In Pory each employee sees their own tickets with a progress bar from New to Resolved, the latest note from IT, and a Waiting on requester step when IT needs something from them. The update is already there, so the follow-up never gets sent.
Status tracker for the submitterDone by: Employee
Who sees what in an IT help desk portal
Every person signs in to their own view. This is what each role in the demo gets.
IT team
Sees every ticket in the portal.
- Pages
- Home, Tickets, Devices, Schedule, Help guides
What’s in the IT help desk portal template
The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.
Tickets
- Issue (text)
- Category (choice: Hardware, Software, Access, Network)
- Priority (choice: Low, Normal, High, Urgent)
- Details (long text)
- Screenshot (file)
- Device or app (text)
- Status (choice: New, In progress, Waiting on requester, Resolved, Canceled)
- Raised (date)
- Latest from IT (text)
- Reply by (date)
- Requester (link)
- Assigned to (link)
IT to-dos
- To-do (text)
- Due (date)
- Status (choice: To do, Done)
- How (text)
- Person (link)
Devices
- Device (text)
- Asset tag (text)
- Kind (choice: Laptop, Monitor, Phone, Headset)
- Status (choice: In use, Being set up, To hand back, Returned)
- Person (link)
- Warranty until (date)
IT schedule
- What (text)
- Date (date)
- Kind (choice: Maintenance, Deadline, Rollout)
- What it means for you (text)
Help guides
- Guide (text)
- Category (choice: Hardware, Software, Access, Network)
- Updated (date)
- Summary (long text)
IT team
- Name (text)
- Role (text)
- Ask about (text)
The parts behind this portal
Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal
Collect
1 partForms
Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.
Decide
2 partsStatus tracker
“Where's my request?” answered as a progress bar on the submitter's own page.
Board by status
Cards in columns. Drag a record to move it along.
Control
3 partsWho sees which records
Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.
Passwordless sign-in
A sign-in link by email, by default. Password sign-in if you'd rather.
Your brand
Your domain, your colors, your logo. Members see you.
Frequently asked questions
An employee signs in with a link sent to their email and lands on Home. They see Home, My tickets, My devices, Help guides and Contact IT, and only the tickets that are theirs. From there they can use “Report a problem” and “New ticket”.
You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.
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Build your IT help desk portal with Pory
Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited employees.