My tickets
IT help desk portal
An IT help desk portal is where employees log laptop, access and software problems as tickets, the IT team triages and resolves them on a board, and each requester can see where their own ticket stands.
Pattern: RequestsDescribe it to Pory
“Our staff need one place to report IT problems. The IT team should triage tickets by priority and mark them resolved, and whoever raised a ticket should be able to see its status.”
Viewing as
In plain English
What is an IT help desk portal?
An IT help desk portal is where employees log laptop, access and software problems as tickets, the IT team triages and resolves them on a board, and each requester can see where their own ticket stands. It follows the Requests pattern: someone submits, someone decides, it moves through statuses. Pory generates it from a plain-English description, with a login for each role (employee and IT team) that shows only what that role should see, and flat pricing with unlimited employees.
What it does
Staff report a broken laptop in a form, not a hallway ambush
IT problems arrived by Slack, email, and whoever caught Luis at the coffee machine, so half of them were never written down. In Pory an employee picks the category and priority, names the device, describes what's happening and adds a screenshot. The ticket lands in IT's queue with the details already there, and nobody gets stopped in the corridor.
Forms to submit a recordDone by: Employee
IT sorts tickets by priority and moves each one to resolved
The IT queue was a shared inbox where urgent and trivial looked identical. The IT team sees every ticket as a card on a board, in New, In progress, Waiting on requester or Resolved, and drags each one along as the work happens. The payroll lockout gets picked up before the printer jam, as it should.
Board by statusDone by: IT team
Employees check their own ticket's progress instead of pinging IT
"Any update on my laptop?" was the message IT got most, usually about a ticket already being worked on. In Pory each employee sees their own tickets with a progress bar from New to Resolved, including a Waiting on requester step when IT needs something from them. The update is already there, so the follow-up never gets sent.
Status tracker for the submitterDone by: Employee
The parts every portal is built from
Pory generates a portal from these pieces and wires the permissions between them. The same parts run a grant round, a help desk, and a tenant portal — only the names on the pages change.
Collect
Forms
Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.
Public pages
An application page, a notice board, an open directory — pages and forms anyone can use without signing in, on your domain.
Self sign-up
People create their own account and land in the role you chose for them.
File attachments
Upload and view files on the record they belong to — not in a folder named FINAL v2.
Decide
Approve / reject with a reason
Decision buttons for whoever may edit the status. Who decided, when, and why stays on the record.
Status tracker
“Where's my request?” answered as a progress bar on the submitter's own page.
Board by status
Cards in columns. Drag a record to move it along.
Checklists
Task lists ticked off per record, with progress — onboarding runs, inspections, opening duties.
Assign to a person
Name who a record is for and it lands on their list, and nobody else's.
Notes & scores
A reviewer's score, a coach's feedback, a clinician's note — kept on the record it belongs to, never lost in a thread.
Reminders by date
Renewals, expiries and overdue work, in an in-app inbox and by email.
Share
Tables
Search, filters, sorting, inline add and edit — the spreadsheet, minus the sharing accident.
People directory
Portraits, names, and roles from a table, shown only to the roles allowed to see them.
Calendar
Records on a month or week view, by date.
Gallery & image grid
Records as cards or photos.
Record pop-up & linked records
A shareable pop-up with a record's details and what's linked to it. Edit, change status, or add a linked record from there.
Notices & info pages
Check-in details, benefits, updates — a page for a role to read.
Counts, totals & averages
Live figures over the rows a viewer is allowed to read.
Control
Role & row access
Own, assigned, managed, and team rows; hidden fields per role. Generated from your description, not configured field by field.
No-Password Doors
A sign-in link by email, by default. Password sign-in if you'd rather.
Your brand
Your domain, your colours, your logo. Members see you.
On purpose
Four things Pory won’t do
A portal runs a program, a service, or a process. These jobs belong to tools built for them, and Pory keeps the records around them instead.
Take payments
Pory tracks who owes what and who has paid. It doesn't collect the money — keep your payment tool for that.
Book time slots
Availability, capacity, time zones, and reschedules are a whole product. Pory holds what happens after the booking.
Host the conversation
No feeds, threads, likes, or polls. A note on a record, yes; a forum, no. Where members talk is another tool's job.
Plan routes
Pory keeps the service record, not the map.
Frequently asked questions
More workplace portals
All workplace portalsEmployee onboarding portalTasks, documents, equipmentPTO & leave requests portalSubmit → manager approvalExpense reimbursement portalClaim → finance approvalPerformance reviews portalSelf + manager review cycleApplicant tracking portalApplications & interview stagesTimesheet approval portalSubmit hours → approveOffboarding portalAsset return & access revocationPolicy acknowledgment portalPublish policies & see who hasn't read themVisitor management portalPre-registration & today's visitor list
Your IT help desk portal, live today.
Describe it in a sentence and send the invite. Unlimited employees, flat price.