Customer
Sees only their own claims.
- Pages
- Home, My claims, Uploads, My products, Help and coverage
- Can start
- New claim, Upload a photo or video, Register a product
My claims
Warranty claims portal for brands & manufacturers
A warranty claims portal is where customers claim a repair or replacement with their proof of purchase attached, the warranty team approves or rejects each claim with a reason, and customers follow their claim through to a replacement.
Pattern: RequestsDescribe it to Pory
“Customers with a faulty appliance should be able to file a warranty claim with their receipt. Our warranty team approves or rejects it, and approved claims get a replacement sent.”
Viewing as
In plain English
How Pory sets it up
Pory gives every customer and warranty team a sign-in of their own. Each customer sees only their own claims. It covers submit → approve → replace. Claims, photos and videos, deliveries and pickups, registered products, help guides and warranty team live in Pory's own database, so there's no spreadsheet to keep in sync.
What it does
Customers claim with the receipt and serial number attached up front
Warranty claims arrived by email with no receipt, then a second email with a photo of the wrong receipt, then a phone call. In Pory a customer says what's wrong, picks the product, enters the purchase date and serial number, and uploads their proof of purchase. The warranty team gets a complete claim the first time, and the back-and-forth ends.
Forms to submit a recordDone by: Customer
The warranty team rules on each claim with the reason written down
Deciding a claim meant digging the receipt out of an inbox and explaining a rejection in a fresh email, which the customer then disputed by phone. In Pory the team opens the claim with its serial number, proof of purchase and the customer's photos, and approves it or rejects it with a decision note on the claim. The customer reads the reason where they filed it.
Approve / reject with a reasonDone by: Warranty team
Customers follow their claim from submitted to replacement sent
"Has my replacement shipped?" was a call the team took several times a day. In Pory each customer signs in to see only their own claims, with a progress bar through Submitted, Under review, Approved and Replacement sent, and the date the delivery is booked. They know the new blender is on its way before they think to call.
Status tracker for the submitterDone by: Customer
Who sees what in a warranty claims portal
Every person signs in to their own view. This is what each role in the demo gets.
Warranty team
Sees every claim in the portal.
- Pages
- Home, Claims, Uploads, Deliveries, Registered products, Help and coverage
- Decides
- Marks claims Approved or Rejected, with a reason
What’s in the warranty claims portal template
The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.
Claims
- What's wrong (text)
- Product (choice: Brio Pro Blender, Brio Air Fryer XL, Brio Stand Mixer, Brio Glass Kettle)
- Purchase date (date)
- Serial number (text)
- Proof of purchase (file)
- Customer (link)
- Submitted on (date)
- Handled by (link)
- What happens next (text)
- Status (choice: Submitted, Under review, Approved, Replacement sent, Rejected)
- Details (long text)
- Decision note (long text)
Photos and videos
- What we need (text)
- Claim (link)
- Needed by (date)
- File (file)
- Customer (link)
- Status (choice: Requested, Uploaded, Checked)
Deliveries and pickups
- What's happening (text)
- Claim (link)
- Date (date)
- Kind (choice: Delivery, Pickup)
- Carrier (text)
- Customer (link)
- Status (choice: Booked, Done)
Registered products
- Registration (text)
- Product (choice: Brio Pro Blender, Brio Air Fryer XL, Brio Stand Mixer, Brio Glass Kettle)
- Serial number (text)
- Purchase date (date)
- Warranty ends (date)
- Owner (link)
Help guides
- Guide (text)
- Product (choice: Brio Pro Blender, Brio Air Fryer XL, Brio Stand Mixer, Brio Glass Kettle, Every appliance)
- Updated (date)
- Summary (long text)
Warranty team
- Name (text)
- Role (text)
- Direct line (text)
The parts behind this portal
Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal
Collect
1 partForms
Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.
Decide
2 partsApprove / reject with a reason
Decision buttons for whoever may edit the status. Who decided, when, and why stays on the record.
Status tracker
“Where's my request?” answered as a progress bar on the submitter's own page.
Control
3 partsWho sees which records
Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.
Passwordless sign-in
A sign-in link by email, by default. Password sign-in if you'd rather.
Your brand
Your domain, your colors, your logo. Members see you.
Frequently asked questions
A customer signs in with a link sent to their email and lands on Home. They see Home, My claims, Uploads, My products and Help and coverage, and only the claims that are theirs. From there they can use “New claim”, “Upload a photo or video” and “Register a product”.
Warranty team decide: they mark each one Approved or Rejected and give a reason. Everyone else sees the decision and the reason on the record, without the buttons to change it.
You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.
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Build your warranty claims portal with Pory
Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited customers.