Patient referral management portal for specialists

A referral management portal is where referring doctors send referrals and follow their status, the specialist clinic accepts or declines each one with a reason, and the consult report goes back to the doctor who sent it.

Pattern: Requests

Describe it to Pory

“Our orthopedic clinic wants referring doctors to send referrals with a letter attached, our intake team to accept or decline them, and our specialists to send the consult report back.”

Viewing as

My referrals

My referrals

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In plain English

How Pory sets it up

Pory gives every referring doctor, intake coordinator and specialist a sign-in of their own. Each referring doctor sees only their own referrals. It covers refer → accept → seen → report back. Referrals, information requests, reports and team live in Pory's own database, so there's no spreadsheet to keep in sync.

What it does

01

Referring doctors send a referral without touching a fax machine

Referrals still arrive by fax, by mail, or as a phone call to a receptionist with a pen. The referring doctor signs in, enters the patient, the reason and how urgent it is, and attaches their letter. The clinic gets a legible, complete referral in one queue, and nobody asks the fax machine to try again.

Forms to submit a recordDone by: Referring doctor
02

The clinic accepts or declines each referral, with the reason attached

A declined referral used to mean a letter weeks later, or silence, while the patient waited by the phone. The intake coordinator opens the referral, reads the letter and anything the referrer sent since, and accepts it or declines it with a note, like a better-suited clinic. The referring doctor sees the answer and the reason, so the patient isn't left wondering.

Approve / reject with a reasonDone by: Intake coordinator
03

Referrers watch each patient move from sent to report sent

Referring offices call the clinic to ask whether a patient was ever seen, and the receptionist goes digging through a paper tray. Each referring doctor sees their own referrals as a progress bar: Sent, Accepted, Seen, Report sent. When a patient asks whether the specialist got their referral, the answer is on screen during the consult.

Status tracker for the submitterDone by: Referring doctor
04

Specialists send the consult letter straight back to the referrer

The loop closes with a consult letter mailed back, if it closes at all, and the referring doctor hears the outcome from the patient first. The specialist uploads the consult letter or imaging report against the referral, and the referring doctor opens it from their own list. No chasing, and no "we never received it."

File attachmentsDone by: Specialist

Who sees what in a referral management portal

Every person signs in to their own view. This is what each role in the demo gets.

Referring doctor

Sees only their own referrals.

Pages
Home, My referrals, Requests from the clinic, Consult reports, Referral guidelines
Can start
New referral, Upload information

Intake coordinator

Sees every referral in the portal.

Pages
Home, Referrals, Information requests, Clinic calendar, Consult reports, Referral guidelines
Can start
Ask a referrer for information
Decides
Marks referrals Accepted or Declined, with a reason

Specialist

Sees every referral in the portal.

Pages
Home, Reports, Clinic calendar, Clinic list, Referral guidelines
Can start
Send a report

What’s in the referral management portal template

The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.

Referrals

  • Patient (text)
  • Reason (text)
  • Urgency (choice: Routine, Soon, Urgent)
  • Area (choice: Knee, Hip, Shoulder, Spine, Hand)
  • Referral letter (file)
  • Referring doctor (link)
  • Referred (date)
  • Appointment (date)
  • Specialist (link)
  • Status (choice: Sent, More info needed, Accepted, Seen, Report sent, Declined)
  • Decision note (long text)

Information requests

  • What we need (text)
  • Referral (link)
  • Needed by (date)
  • File (file)
  • Referring doctor (link)
  • Status (choice: Requested, Uploaded, Checked)

Reports

  • Report (text)
  • Referral (link)
  • Sent (date)
  • Specialist (link)
  • File (file)
  • Referring doctor (link)

Team

  • Name (text)
  • Role (text)
  • Direct line (text)

The parts behind this portal

Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal

Collect

2 parts
  • Forms

    Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.

  • File attachments

    Upload and view files on the record they belong to, not in a folder named FINAL v2.

Decide

2 parts
  • Approve / reject with a reason

    Decision buttons for whoever may edit the status. Who decided, when, and why stays on the record.

  • Status tracker

    “Where's my request?” answered as a progress bar on the submitter's own page.

Control

3 parts
  • Who sees which records

    Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.

  • Passwordless sign-in

    A sign-in link by email, by default. Password sign-in if you'd rather.

  • Your brand

    Your domain, your colors, your logo. Members see you.

Frequently asked questions

A referring doctor signs in with a link sent to their email and lands on Home. They see Home, My referrals, Requests from the clinic, Consult reports and Referral guidelines, and only the referrals that are theirs. From there they can use “New referral” and “Upload information”.

Intake coordinator decide: they mark each one Accepted or Declined and give a reason. Everyone else sees the decision and the reason on the record, without the buttons to change it.

You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.

Build your referral management portal with Pory

Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited referring doctors.

See pricing · How Pory builds a portal