Customer
Sees only their own returns.
- Pages
- Home, My returns, Uploads, My orders, Returns policy
- Can start
- New return, Upload a photo or receipt
My returns
Returns & RMA request portal for customers
A returns and RMA portal is where customers request a return with photos and a reason, the returns team authorizes or declines each one with a note, and customers follow their return through to the refund.
Pattern: RequestsDescribe it to Pory
“Customers who want to return an order should request it with a reason and photos. Our team authorizes the return or declines it, and the customer can see when their refund is done.”
Viewing as
In plain English
How Pory sets it up
Pory gives every customer and returns team a sign-in of their own. Each customer sees only their own returns. It covers request → authorize → refund. Returns, photos and proof of shipping, orders, refunds and returns team live in Pory's own database, so there's no spreadsheet to keep in sync.
What it does
Customers request a return with the order number and photos
Returns started as an email saying "these don't fit", followed by three replies asking for the order number, a photo and a reason. In Pory the customer enters the item and order number, picks a reason, adds the delivery date and uploads photos in one go. The team has what it needs to decide, and the email tennis stops.
Forms to submit a recordDone by: Customer
Customers watch their return move from authorized to refunded
"Where's my refund?" landed in the inbox the moment the package was dropped off. In Pory each customer sees only their own returns, with a progress bar through Requested, Authorized, Received and Refunded, and the amount and date of each refund. When the warehouse marks the boots received, the customer can see it, and the follow-up email never gets written.
Status tracker for the submitterDone by: Customer
Who sees what in a returns & RMA portal
Every person signs in to their own view. This is what each role in the demo gets.
Returns team
Sees every return in the portal.
- Pages
- Home, Returns, Uploads, Refunds, Returns policy
- Decides
- Marks returns Authorized or Declined, with a reason
What’s in the returns & RMA portal template
The tables and fields Pory sets up for this portal. Describe your own version and change any of them in the editor.
Returns
- Item (text)
- Order number (text)
- Reason (choice: Wrong size, Faulty, Not as described, Changed my mind)
- Delivered on (date)
- Photos (file)
- Customer (link)
- Requested on (date)
- Ship back by (date)
- What happens next (text)
- Status (choice: Requested, Authorized, Received, Refunded, Declined)
- Details (long text)
- Team note (long text)
Photos and proof of shipping
- What we need (text)
- Return (link)
- Needed by (date)
- File (file)
- Customer (link)
- Status (choice: Requested, Uploaded, Checked)
Orders
- Order (text)
- Items (text)
- Delivered on (date)
- Return by (date)
- Order total ($) (number)
- Delivery (choice: Standard, Express, Store pickup)
- Customer (link)
Refunds
- Refund (text)
- Return (link)
- Amount ($) (number)
- Refunded to (choice: Original payment, Gift card)
- Refund date (date)
- Customer (link)
- Status (choice: Pending, Refunded)
Returns team
- Name (text)
- Role (text)
The parts behind this portal
Each one reads and writes the same records, so a form, its approval and the status page someone checks are one system. How Pory builds a portal
Collect
1 partForms
Signed-in or public, with typed fields and file uploads. A form files a record; it doesn't start an email thread.
Decide
2 partsApprove / reject with a reason
Decision buttons for whoever may edit the status. Who decided, when, and why stays on the record.
Status tracker
“Where's my request?” answered as a progress bar on the submitter's own page.
Control
3 partsWho sees which records
Each person sees their own records, the ones assigned to them, or the ones they manage. Fields can be hidden per role. Pory sets this up from your description, and you can adjust it in the editor.
Passwordless sign-in
A sign-in link by email, by default. Password sign-in if you'd rather.
Your brand
Your domain, your colors, your logo. Members see you.
Frequently asked questions
A customer signs in with a link sent to their email and lands on Home. They see Home, My returns, Uploads, My orders and Returns policy, and only the returns that are theirs. From there they can use “New return” and “Upload a photo or receipt”.
Returns team decide: they mark each one Authorized or Declined and give a reason. Everyone else sees the decision and the reason on the record, without the buttons to change it.
You invite them. Each person gets a sign-in link by email, with no password to set, and lands in the role you chose for them.
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Build your returns & RMA portal with Pory
Describe who signs in and what each person needs, and Pory builds it. Join the waitlist while signups open; paid plans are a flat price with unlimited customers.